Terms and conditions

These are the terms and conditions of use for this Help Musicians UK website.


Important legal notice 

These terms are posted here by Help Musicians UK ("Help Musicians UK", "we", "our" or "us"). Help Musicians UK is the new name for Musicians Benevolent Fund. We are the owner of the site, located at www.helpmusicians.org.uk ("website") and these terms apply to the entire contents of this website. You, the website visitor ("you" or "your") and your use of this website are subject to these terms, so please read them carefully. Your continued use of this website indicates that you accept these terms in full.


Access and availability.

This website is intended for use in the United Kingdom only and we do not claim that this website or any part of it is appropriate for use outside of the United Kingdom.

By accessing any part of this website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, then you must leave this website immediately.

We try to keep this website available 24 hours a day: however, we will not be liable if for any reason this website is unavailable at any time or for any period.



We may revise these terms at any time by updating them and re-posting them here. You should check to see if these terms have been revised from time to time because they are binding on you in their current form and in any revised form once posted here. Other terms relating to the use of specific parts of this website may be posted at other locations (“specific terms”); for example, terms that apply to the use of Help Musicians UK’s online shopping facility. If there is any conflict between specific terms and these more general terms then the specific terms will take precedence over these terms.


Copyright and trademarks. 

The name “Help Musicians UK” and Help Musicians UK’s logo (“marks”) are the registered trademarks of Help Musicians UK and are Help Musicians UK’s protected property. We are the owner of the marks and/or authorised user of all other trademarks, service marks, design marks, copyrights, database rights and all other intellectual property appearing on or contained within this website, unless otherwise indicated.


Private use and non-commercial use. 

When visiting this website you are welcome to print hard copies of the material found on it for non-commercial teaching and educational purposes, and for your own lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is not allowed. We allow you to access this website on the condition that you do not reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of any material located on this website, or use it for commercial purposes, without our prior written consent.

Any use of material found on this website other than in accordance with these terms is not allowed and will be in breach of these terms. If you are in breach of these terms then your permission to use this website will automatically terminate and you must immediately leave this website and destroy any downloaded or printed extracts from this website.


Incorrect information.

While we try to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to any products, services or any prices displayed, at any time and without notice. The material on this website may be out of date, and we make no commitment to update such material.

The material contained at this website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms, might have effect in relation to this website.


Link to and from other websites.

Links to third party websites on this website are provided solely for your convenience. If you decide to use these links, you leave this website. We have not reviewed any of these third party websites and we do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.


If you would like to link to this website, you may only do so, unless otherwise agreed with us in writing, on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

•You do not remove, distort or otherwise alter the size or appearance of the marks or any other trade marks appearing on this website.

•You do not create a frame or any other browser or border environment around this website.

•You do not in any way imply that we are endorsing any products or services.

•You do not misrepresent your relationship with us nor present any other false information about us.

•You do not otherwise use any of the marks or any other intellectual property displayed on this website without express written permission from us.

•You do not link from a website that is not owned by you unless you have the written permission/authority of the owner of that website to do so.

•Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.


Limitation of liability.

Help Musicians UK, any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of its officers, directors, employees, or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website. In so far as we are able to do so we exclude liability for any and all direct, indirect or consequential loss or damages that result from your use of this website.


Nothing in these terms shall exclude or limit our liability for:

•death or personal injury caused by our negligence


•misrepresentation as to a fundamental matter

•any liability which cannot be excluded or limited under applicable law.


If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


Data protection statement.

As a responsible organisation, we comply fully with the requirements of the Data Protection Act 1998 (“Act”). We are registered under the Act with registration number Z6590889.

We are committed to a policy of protecting the rights and privacy of individuals in accordance with the Act. Any personal information that we collect from you is collected and used fairly, stored safely and securely and not disclosed to any third party unlawfully.


Other general terms.

These terms constitute the whole agreement and understanding between Help Musicians UK and you in relation to your use of this website and they supersede any previous written or oral agreements made between you and Help Musicians UK with respect to this website.

We may assign, transfer or otherwise sub-contract any of our obligations, benefits or rights under these terms to any third party but you may not.

Any person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.

If any provision of these terms is found by a court to be invalid, you agree that such provision shall be deemed substituted by an alternative provision so as to give effect to the original intentions of Help Musicians UK and you and the remaining provisions shall remain in full force and effect.

These terms shall be governed by and construed in accordance with English law and any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.


Terms and Conditions of sale through our trading arm, MBF Trading

The following terms and conditions apply to all orders for the purchase of goods from the Help Musicians UK Online shop.

Please print a copy of these terms and conditions for your future reference.


Our contract

If you place an order online to purchase a product from the Help Musicians UK we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.


Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been miss-published, including prices and promotions.

The prices quoted are those at the time of printing and include VAT at the rate of 20%. In the event of change of VAT, or postage costs, prices may have to be adjusted.

All measurements and sizes are quoted as precisely as possible but may vary slightly.



The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.



Payment is processed by RSM2000 Ltd and authorised by:

Barclays Merchant Services in the United Kingdom

1234 Pavillion Drive





The payment processed will be paid directly into the Help Musicians UK bank account. The payment will be processed immediately in UK Sterling.

Transaction currencies

Payment will only be accepted in UK Sterling.

If you have any queries or concerns about the transaction you have submitted, please contact us at info@helpmusicians.org.uk

Help Musicians UK

7-11 Britannia Street



T: 020 7239 9114

F: 020 7713 8942



All products are available for delivery to addresses anywhere in the world.

If you have ordered Christmas Collection and merchandise the details of your order will be passed to our mailing house for fulfilment. If you have any queries concerning your order, please contact:

MBF Trading Ltd



LL13 0BR

T: 01948 831074

F: 01948 830505

E: helpmusicians@rightsort.com

If you have ordered event tickets or Best of Fletch products the details of your order will be passed on to our head office for fulfilment. If you have any queries concerning your order, please contact:

Communications Team

Help Musicians UK

7-11 Britannia Street



T: 020 7239 9114

F: 020 7713 8942

E: communications@helpmusicians.org.uk

All items will be delivered by Royal Mail except for bulky, heavy or valuable items which will be sent by DHL courier delivery.

All items despatched from our head office to be delivered in the UK will be despatched within 5 working days of our receiving your order.

All items despatched from our mailing house to be delivered in the UK will be despatched within 10 working days of our receiving your order though they aim to send all items within 5-7 working days.

Cancellation and Returns

The Help Musicians UK operates a refund and cancellation policy in the event that the payment has been submitted in error. We offer a 21-day no quibbles returns policy (or 31 days for overseas returns) which begins from the date you received the goods. If you contact us outside of the 21-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resalable condition. This does not affect your statutory rights. For more information on your statutory rights please visit http://www.consumerdirect.gov.uk/.

When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint please contact:

Communications Team

Help Musicians UK

7-11 Britannia Street



T: 020 7239 9114

F: 020 7713 8942

E: communications@helpmusicians.org.uk


Customs Fees & Charges for Overseas Delivery

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you’re responsible for these charges – unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you’d like any further information, you should contact your local customs office.



When submitting your order you are agreeing to the purchase of goods and to allowing the Help Musicians UK to use your personal data for the purpose of supplying the goods. The Charity will not pass your contact details on to any third parties not involved in processing your transaction. We will only contact you by telephone or email in relation to your order or if you have chosen to receive further information from us either by post or email.

Under the terms of the Data Protection Act you have the right to advise us at any time if you do not wish to receive further mailings from the Help Musicians UK.



We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. MBF Trading Ltd VAT registration number is 675000557.